Caldwell County Schools - Parent Assistant

Parent Assistant, is an Internet-based program that allows parents to access important information about their child using a secure website. This online resource will allow parents to access current information concerning their child’s demographics, attendance and grades. Parents will receive a username and password to gain access to the Parent Assistant site from their child's school administrative office.
Click the button below to enter the Parent Assistant.
		PARENT ASSISTANT

PLEASE READ: TEMPORARY TECHNICAL PROBLEMS.
We are currently experiencing random recurring Portal login errors. This is an issue with the site and not your login information or your computer. You may see a certificate error that comes up when accessing the site. Upon seeing this, please click Continue. If after entering your Username & password you get an Internal Server Error, continue to try to login until you gain access. You may also try logging into the *Parent Assistant* using another internet browser, such as Firefox or Google Chrome. You will eventually gain access. If you get login failed, this does not mean that your Credentials are invalid. This is another version of the same error and upon subsequent attempts you should gain access. We apologize for the instability at this time and hope the state will resolve the issue very soon.


	Parent Assistant FAQs

How do I log into the Parent Assistant?
A username and password is needed to log in to Parent Assistant. Log on to the Internet and type http://pam-pilot.ncwise.org/dc3in your Internet address window. Use the username and password provided to you at the school. The username and password are case sensitive and if forgotten, please contact your school. On the school website, there is also a link provided for direct connection to the Parent Assistant site.

I do not have a username and password. How do I get one?
The username and password will be generated at your child's school. To receive your login information and password, go to the school's administrative office and request a username and password. Both username and password are case sensitive. If you have more than one child enrolled in the Caldwell County Schools, you will only need one username and password. Once you enter into the Parent Assistant portal, you will have access to each of your children's information enrolled in any Caldwell County School.

Can someone else gain access or change my information?
No. Each parent will receive a unique username and password. Please protect your information by not sharing this with others.

My username and password are not working, what should I do?
You should contact the school where you were issued your username and password. The data manager or a staff member in the administrative office can confirm your username and password and can reset it if necessary. You may be required to provide a photo ID for assistance with usernames and password.

How do I log off the Parent Assistant system when I am finished?
Please click on the Log Off button in the upper right corner of your window. Then just close your browser.

Will I be able to print out the information I see on the screen?
Yes. You may print the pages you see on the screen by using the "print screen" function on your browser or keyboard.

Does it cost anything to use Parent Assistant?
No. There is no cost involved in using Parent Assistant. You will need a computer with Internet access in order to use the service. If you do not have Internet access in your home, computers are available in the public libraries.

Can I change my contact and demographic information online?
Yes. Parents may request an information change by completing an address or phone number update within Parent Assistant. However, you will be required to provide documentation to your child's school before some changes are complete. For example, for an address change, parents must show proof or residency with a current utility bill, current lease agreement/mortgage, real estate property tax statement, Medicaid card or current paycheck stub.

When can I access Parent Assistant?
Normally, Parent Assistant will be available 24 hours/7 days a week. However, once a month, the NCWISE site for student information that feeds information to Parent Assistant is not available for routine maintenance. These dates will be posted as necessary.